Please make sure to use the X to exit the lesson.
Open the study aid or quiz and confirm that you side the X button to exit the course. The X send your score and progress to the learning management system.
Here is an example. The quiz was passed but the button is marked resume instead of complete.
Notice the X in the upper right hand corner. Select the X to navigate away from the content.
Your button will now be marked complete.
If you open content in a pop-up window or new window, do not close the window to the LMS. Your content will not be sent to the LMS and will be marked complete.
Here is a quick clip to follow along, hope this helps!