Can I chat with other LMS users?

How to Have User Conversations

If User Conversations have been enabled for your portal. Learners can interact with one another through Messages within the portal. This article will walk you through the steps needed  to interact with them through the User Conversations.

Important Note

Learners can have Conversations through the Course Comments section of a Course. They can just click on the name of Learner who has made a Comment and then follow steps 3 below.


  1. Sign in to the LMS and select the Menu icon from the upper right corner of the Learner Dashboard.Dashboard

  2. Your learners can also interact with Learners that have posted comments.

  3. If you are taken to the Learner Social Profile instead of the Conversations window (this indicates that the Social Profile has also been enabled for your portal), you will need to select the Send Message button listed on the upper left side of the Profile page to see the Conversations window.

  4. Jot your message in the space that says Write a Message. Your message cannot exceed 2000 characters. (You will see a message countdown located next to the Send Message button.)

  5. Select Send Message.Send message
  6. If your Learner does not respond immediately and you close the message window, you can check for their messages by clicking the messages icon on the header of your Learner Dashboard. You can see up to 5 messages in this header.
    Screenshot 2019-11-15 11.41.37
  7. You can also check for new Conversations in the Messages area of your Profile page by clicking the Message tab. Here, the newest discussions will be displayed first.
    Screenshot 2019-11-15 11.43.57
  8. If you click on the new Message, the window will open and you can review and reply.
    Screenshot 2019-11-15 11.44.03